How to submit an IT support/helpdesk ticket
You can submit IT support tickets through any of the following channels:
Online Ticketing Portal: Visit https://support.weareallstardust.com to submit and track your tickets. You can easily log in using your Google account—just select the "Sign in with Google" option on the bottom of the login page.
Email: Directly send your request to support@weareallstardust.com
Direct Contact: You can also reach out to any IT staff member directly if you prefer.
What to Include in Your Ticket Submission
When submitting a ticket, please make sure to include the following information to help us resolve your issue as quickly as possible:
Priority: Indicate the urgency of the issue (high, medium, low).
Subject Line: A brief summary of the problem.
Detailed Description: Provide a clear explanation of the issue, including any error messages, steps you've already taken to troubleshoot, and any relevant attachments or screenshots.
Understanding Ticket Statuses
To keep you informed about the progress of your ticket, we use the following statuses:
Open: Your ticket has been received and is awaiting assignment.
On Hold/Pending: We’re waiting for more information from you or a third party before proceeding.
In Progress: Our team is actively working on resolving your issue.
Escalated: Your ticket has been escalated to a higher tier for specialized assistance.
Closed: The issue has been resolved, and the ticket is now closed.
We believe this new system will greatly improve our ability to support you and address your IT needs.
Thank you for your cooperation and support.